Privacy Policy
At Cilla & Co, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or use our services.
1. Information We Collect
We may collect the following types of personal information:
-
Name, email address, phone number, and business details provided through enquiry forms or direct communication.
-
Information about your business needs, preferences, and service requirements.
-
Payment details (if you choose to pay online via secure payment methods).
-
Technical information such as your IP address, browser type, and pages visited on our website.
2. How We Use Your Information
We use the information you provide to:
-
Respond to your enquiries and provide requested services.
-
Process bookings, invoices, and payments.
-
Send updates, service reminders, and relevant business information (only if you have opted in).
-
Improve our website and services based on user behaviour and feedback.
3. How We Store and Protect Your Information
-
All personal information is stored securely and only accessed by authorised team members.
-
We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information only when:
-
It is necessary to deliver our services (e.g., with trusted service providers working on our behalf).
-
Required by law or legal processes.
5. Cookies and Website Analytics
Our website may use cookies to enhance your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, but some features of our site may not function as intended.
6. Your Rights
You have the right to:
-
Access the personal information we hold about you.
-
Request corrections or updates to your information.
-
Withdraw consent for marketing communications at any time.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Cilla & Co